Privacy Policy

Last updated: 3 July 2026

This page explains how Highland Tree & Garden Services ("we", "us", "our") — a sole trader operated by Andrew Donaldson from Templemill Farm Cottage, Crieff, Perthshire — handles the personal information you share with us. This page is maintained by the business owner to answer common questions about how we use your data. It is not a legal certification.

Who we are

Highland Tree & Garden Services is a Perthshire-based tree surgery and landscaping business. You can contact us on 07887 933 559 or by email at highlandgardenservices499@gmail.com.

What we collect

Contact details you provide when requesting a quote or job — name, phone number, email address and postcode.
Job details you share so we can quote accurately — for example service type, site description, photographs you choose to send.
Correspondence — emails, text messages and call notes relating to your enquiry.

We do not knowingly collect information from children under 16.

How we use it

To respond to your enquiry and arrange a free site visit.
To prepare and send you a written quote.
To carry out and invoice for work you instruct.
To meet legal, tax and accounting obligations (for example HMRC records).

Our lawful bases are contract (to quote and deliver work you request), legitimate interests (to reply to enquiries and keep basic customer records) and legal obligation (tax and accounting).

Who we share it with

We do not sell your personal information. We share it only with:

Our accountant and HMRC, where required for tax and record-keeping.
Email, telephone and messaging providers we use to communicate with you.
Payment providers, if you pay us electronically.
Law enforcement or regulators where we are legally required to do so.

How long we keep it

We keep enquiry information for up to 24 months after last contact. Customer records related to work carried out are kept for at least 6 years to meet UK accounting requirements, after which they are securely deleted.

Cookies and this website

This website uses only essential cookies required for the site to function and to load embedded Google Maps content. We do not run advertising cookies. If we add analytics in future, this page will be updated first.

Your rights

Under UK GDPR you have the right to:

Ask what personal data we hold about you.
Ask us to correct or delete your data.
Object to or restrict our use of your data.
Complain to the Information Commissioner's Office (ico.org.uk) if you feel your data has been mishandled.

To exercise any of these rights, email highlandgardenservices499@gmail.com or call 07887 933 559.

Changes to this policy

We may update this page from time to time. The "last updated" date at the top of the page will always show when it was last revised.